Privacy Policy

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, phone number, company name, and country. For sellers, we may also collect business registration details and a company profile.

1.2 Listing and Transaction Data

We collect data about the listings you post, including product descriptions, images, quantities, pricing, and category. We also record inquiry and messaging activity between buyers and sellers.

1.3 Usage and Technical Data

We automatically collect information such as IP address, browser type, device type, pages visited, referral URLs, and time spent on our platform. This helps us improve service performance and security.

1.4 Communications

If you contact us via our contact form, email, or support channels, we retain those communications to respond and to improve our services.

2. How We Use Your Information

• To create and manage your account and listings
• To facilitate communication between buyers and sellers
• To process payments and subscription upgrades
• To send transactional emails (OTP verification, inquiry notifications)
• To send service updates and, where consented, marketing communications
• To detect fraud, abuse, and ensure platform security
• To comply with legal obligations under UAE and applicable international law
• To analyze platform performance and improve user experience

3. Data Sharing

We do not sell your personal data. We may share data in the following limited circumstances:

• With other users: Seller company names and listing details are visible to registered buyers. Buyer identities are shared only when an inquiry is initiated.
• Service providers: We use third-party providers for hosting (cloud servers), email delivery (Brevo), and analytics. These providers process data on our behalf under confidentiality obligations.
• Legal requirements: We may disclose data if required by law, court order, or regulatory authority in the UAE or other jurisdictions.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

4. Cookies

We use cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage. You can manage cookie settings in your browser. For full details, see our Cookie Policy.

5. Your Rights

Under applicable data protection laws — including the EU General Data Protection Regulation (GDPR) and the UAE Personal Data Protection Law (PDPL) — you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data ("right to be forgotten").
• Objection: Object to the processing of your data for marketing purposes.
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove personal data within 90 days, except where retention is required by law (e.g., financial records for tax purposes, which are retained for 7 years as required by UAE law).

7. International Transfers

Our servers are hosted in the European Union (Germany). By using our platform, you consent to data being transferred to and processed in the EU under GDPR-compliant safeguards.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure server configurations, and access controls. However, no system is completely secure — we encourage you to use a strong password and not share your account credentials.

9. Children

Our platform is strictly for business users and is not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email or a platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights, please contact: